E Services

Frequently asked questions

Manage Account

What are the steps to register for an account?

1. Go to
2. Click on the "I'm New" page
3. Fill out your email address, nationality, passport number, surname/last name, given name and gender on the "I'm New" page
4. Click "Submit" button to confirm your registration

What if I did not receive my email address confirmation?

We will send the link to the email address provided by the applicants upon registration. If you have not received the email to confirm your email address, please check your spam or junk mail folder. If all else fails, you can contact us through live chat.

What are the procedure to log into my account?

1. Go to
2. Click on the "Returning User" login page
3. Fill in your email address, password
4. Click "Submit" button to complete the process

What if I forgot my password and can't access into my account?

1. Go to
2. Click on "Forget your password"
3. Type in your email address and Mobile no
4. Follow the easy on-screen instructions

How do I change my password?

1. Go to your account settings
2. Click on "Password"
3. Type in your current and new password
4. Click on "Save Changes"

What is the minimum password level and how can I create my password strong?

When you create a new password, make sure that it's at least 8 characters long. Try to use a different combination of numbers, letters and punctuation marks.