eNTRI 15 days visa Frequently Asked Questions (FAQ’s)

Frequently asked questions

eNTRI 15 days for Indian Nationals

What is eNTRI?

eNTRI is 15 days preapproved Visa Note facility provided for Indian Nationals enter into Malaysia under the Visa Waiver Programme. An eNTRI Note will be issued as proof of the registration and is required to be presented upon arrival in Malaysia.

How can I get an eNTRI Note?

An eNTRI Note can also obtained by making an eNTRI Registration via windowsmalaysia.com. The eNTRI Note can be printed immediately by the applicants upon completion of registration or less than 24 hours subject to server capacity.

Who is eligible to register for eNTRI?

eNTRI registration is open to all Indian Nationals only (excluding Singapore).

What is the entitlement of the eNTRI Note?

eNTRI Note is valid for a single journey into Malaysia for up to a maximum of 15 days for tourism purposes only.

What documents are required to apply for the eNTRI Note?

1. Applicants with direct flight from India or country applied eNTRI; or transit via Singapore,Thailand or Brunei by air or land is permitted to enter Malaysia via the following Entry/Exit points :

By air
•    Kuala Lumpur International Airport , Sepang (KLIA & KLIA 2)
•    Penang International Airport, Pulau Pinang
•    Langkawi International Airport, Kedah
•    Melaka International Airport, Melaka
•    Senai International Airport, Johor
•    Kuching International Airport, Sarawak
•    Miri International Airport, Sarawak
•    Kota Kinabalu International Airport, Sabah
•    Labuan International Airport, Labuan Federal Territory

By land
•    Sultan Iskandar Building Immigration Checkpoint, Johor
•    Sultan Abu Bakar Checkpoint, Johor
•    Padang Besar Checkpoint, Perlis
•    Bukit Kayu Hitam Checkpoint, Kedah
•    Sungai Tujuh Immigration Checkpoint, Sarawak
•    Tedungan Immigration Checkpoint, Sarawak

2. Applicant also must have a return flight ticket to India, Singapore, Thailand or Brunei.

How do I apply for eNTRI?

eNTRI can only be applied through our website windowsmalaysia.com

How long before my travel date should I apply for eNTRI?

We suggest you to apply for eNTRI registration at least 48 hours before your departure to Malaysia.

How long will my eNTRI be valid for?

The validity period of your eNTRI Note is 3 months from your eNTRI issuance date.

How many days can I stay in Malaysia with an eNTRI Note?

You are allowed to stay up to a maximum of 15 days with the eNTRI Note and will be subjected to Malaysian laws when you enter the country. Responsibility to stay in Malaysia within the stipulated time falls under your responsibility.

Is my personal information secure by submitting them online?

Yes. The system is fully owned by eServices. All information received during the application process is kept in a highly secure environment which is in line with the Millennium Digital Act.

Should I re-apply for a new eNTRI if my departure date changes but the new date is within 3 months?

You are not required to re-apply for a new eNTRI within 3 months from the approved visa issuance date as per procedure from the Department of Immigration Malaysia to enter Malaysia.

Should I re-apply for new eNTRI if my departure date changes and the new date is after 3 months?

Yes. You will need to re-apply a new eNTRI since the approved visa issuance date by the Department of Immigration Malaysia to enter Malaysia is valid for 3 months only.

The information on my approved eNTRI does not fully match the information on my travel document. Can I enter Malaysia with the eNTRI?

No.Your eNTRI note will be considered invalid.

I have found that some of the information that I provided in the eNTRI application requires correction. What should I do?

You can amend and edit your information in the eNTRI application page accordingly before making payment.

Upon receiving my issued eNTRI, I have found that some of the information that I provided was wrong and needs corrections. What should I do?

You must re-apply for a new eNTRI with the correct information as per your travel documents.

Can I get a refund if I do not utilise my eNTRI?

No refunds for any unutilised eNTRI will be entertained.

Is there a refund if I have mistakenly made the payment twice?

Fully refundable if you made any double payment on same reference number, however it is subject to Windows Malaysia Authority.

Must I upload my long term pass from outside India when registrying for eNTRI

Yes. All application from outside India (excluding Singapore) is compulsory to upload their long term pass as proof.

Must I declare my work information when registring for eNTRI from outside India?

Yes. Expatriate must declare their work information when applying for eNTRI.

Am I required to specify my expatriate category when registrying for eNTRI from outside India?

Yes. Expatriate must specify their category eg: Professional, Business or Technical during the eNTRI registration.

If I already have an eNTRI Note, which entry & exit checkpoint am I allowed to enter Malaysia?

Does my eNTRI Note guarantees me to enter Malaysia?

No, This eNTRI Note does not guarantee that you are entitled to enter Malaysia. Upon arrival to Malaysia, you will be inspected by a Malaysian Immigration Entry/Exit Officer who may determine that you are in admissible for any reason under the Malaysian law.

How much does it cost to obtain an eNTRI?

Cost of eNTRI for Indian Nationals who applying from India - USD 20 + Admin & Cross Border Fee Applicable.

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